We use a secure, app based system to keep every walk, visit, and booking transparent, documented, and stress free for both parents and walkers. Here’s what to expect from start to finish.

All new clients must accept the secure connection link sent through their pet journal.

This link is required. Without it, no profiles or service details are visible.

We recommend that during a successful meet and greet, the walker sends the link directly from their phone so the pet parent can immediately:

• Complete their personal profile

• Add pet details

• Upload a photo of their dog

This link is sent at the beginning of every new client relationship to ensure accuracy and accountability from day one.

If a booking is submitted directly through our website calendar:

• Base Camp (our admin team) will manually contact the client to confirm the appointment

• Since photos cannot be uploaded through the calendar, clients will be asked to text a pet photo directly for records

Once connected, all information is carefully reviewed and confirmed, including:

• Contact details

• Pet profiles

• Medical and care notes

• Service specifics

Nothing moves forward until everything is verified.

After confirmation:

• Clients receive an official confirmation via text through the Walkies app, sent directly from their journal

• This ensures all communication is time stamped and recorded, eliminating any confusion about appointment details

For online bookings, payment via Cash App is collected at this stage.

At least 45 minutes prior to the scheduled service, the walker activates the “On the Way” button in the app.

This alerts the pet parent that their service is officially in motion.

Once the walk or visit begins, pet parents can:

• Track the service in real time

• View photos and videos

• Follow along directly from their side of the app

Every step is documented, so you always know exactly what’s happening with your pet.